links for 2007-07-18
July 17, 2007 by ian
- Not as silly as it sounds, and well worth a look. Low prices may sometimes have the wrong effect.
- Users do NOT report problems. It's not because they're mean, or dumb. It's because they don't think they have time. So you have to be proactive in checking for problems, instead.
- A great metaphor for lousy versus good content. You can also extend it to site architecture.









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